The following Terms and Conditions govern your request, purchase, or receipt of data recovery services provided by Data N Recovery (“Data N Recovery,” “we,” “us,” “our,” or the “Laboratory”).
 

Business Operations Location:
Toronto, Ontario, Canada
 

We encourage you to read these Terms and Conditions carefully before submitting a data recovery case. By submitting a case, shipping a device, or authorizing services, you agree to be bound by these Terms and Conditions. Data N Recovery reserves the right to update or modify these Terms at any time without prior notice.
 

Evaluation Process

The purpose of the evaluation process is to assess the condition of the submitted storage device, determine the likelihood of successful data recovery, and estimate the resources required (including engineering time and replacement components) in order to provide an accurate service quote.

Evaluation fees must be paid in advance. Customers will be informed in advance of any additional evaluation-related fees.

If the customer does not ship the device to the laboratory, evaluation fees are refundable upon request within three (3) business days. If the device has been delivered to the laboratory or a prepaid shipping label provided by Data N Recovery has been used, the evaluation fee becomes non-refundable.
 

Service Quote and Authorization

If you accept the quoted price and service terms, you must electronically sign the service authorization and provide valid payment information to proceed with the data recovery process.

Turnaround times are estimates provided under normal conditions. Due to the technical nature of data recovery, unforeseen complications may arise that require additional time. By authorizing service, you acknowledge and accept potential extensions to estimated turnaround times.

Recovered data storage media (e.g., new external drives) are not included in the quoted recovery price and will be billed separately. Where feasible and based on data size, recovered data may be delivered via secure cloud storage.

The customer is responsible for submitting the correct storage device. Data N Recovery is not responsible for errors in device submission. If services are authorized and performed on an incorrectly submitted device, the customer remains responsible for all authorized service fees.
 

Completed Recovery Service

We will use reasonable and industry-standard methods to recover all recoverable data from the submitted device. If data is successfully recovered, you will be notified to verify the results prior to final delivery. Additional terms related to completed services may be outlined in separate service documentation.
 

Data Delivery Options

Recovered data will not be released until all outstanding fees have been paid. Data may be delivered by one of the following methods:

1. Secure, temporary cloud-based access for download

2. Shipment on a brand-new external storage device

All return media are encrypted by default to protect data during transit.
 

Unsuccessful Recovery

If data recovery is determined to be unsuccessful, you will not be charged for the recovery service itself, except in cases involving non-refundable upfront fees.
 

Return of Original Media

Original devices may be returned upon request. Return shipping costs will be charged to the customer.

Do not send cables, adapters, or accessories. Enclosures, cables, and packaging may be removed and are not retained.

Certain devices (including all-in-one computers) may be rendered unusable during evaluation or recovery attempts. In such cases, the device may not be returnable.
 

Disposal of Abandoned Media

Any storage device left without communication for more than thirty (30) days may be disposed of, reused, or recycled. You release Data N Recovery from confidentiality obligations related to abandoned media. A certificate of destruction may be provided upon request.
 

Service Limitations

You acknowledge that data recovery is not guaranteed. Storage devices may degrade further or become unrecoverable at any stage, including while in our possession. Data N Recovery assumes no responsibility for such outcomes.
 

Payment Terms and Plans

A valid payment method must be provided. Recovery services generally do not require full upfront payment. Payment plans may be offered at our discretion. Specific payment terms are outlined in separate service documentation.
 

Refunds

• Evaluation fees are refundable only if the device is not shipped and a refund is requested within three (3) business days

• Evaluation fees are non-refundable once a device is received or a shipping label is used

• Upfront service fees, if applicable, are non-refundable

• Once recovery results are verified remotely, no refunds will be issued
   

Taxes

Applicable federal, provincial, or local taxes will be charged in accordance with Canadian law.
 

Authorization

By shipping your device, you authorize Data N Recovery and its employees, contractors, and agents to transport, inspect, evaluate, and attempt recovery of the submitted device and its data.
 

Legal Ownership and Rights

You represent and warrant that:

• You are of legal age

• You are the lawful owner or authorized representative of the device and data

• The data is lawful and you have full rights to submit, recover, and receive it

You agree to indemnify and hold harmless Data N Recovery from any claims arising from ownership disputes or unlawful data.
 

Confidentiality

Data confidentiality is a priority. We will protect submitted and recovered data from unauthorized access and will use it solely for data recovery purposes, except where disclosure is required by law.
 

Disclaimer

All data recovery services are provided “as is” without warranties or guarantees of any kind. Recovery attempts are performed at the customer’s sole risk.
 

Limitation of Liability

To the maximum extent permitted by applicable Canadian law, Data N Recovery’s total liability shall not exceed the amount paid for services. We are not liable for loss of data, device damage, lost profits, or indirect or consequential damages.
 

Transportation and Shipping

Data N Recovery is not responsible for damage or loss during shipping to or from our facility. Customers may insure shipments at their own expense. Claims for shipping damage must be pursued with the courier.
 

Personal Data

You agree to provide accurate and up-to-date personal information. Data N Recovery is not responsible for issues arising from incorrect or outdated information.
 

Compliance with Laws

You agree to comply with all applicable laws. Data N Recovery reserves the right to report violations to authorities and cooperate with investigations.
 

International Trade Compliance

Services are subject to applicable export control and trade laws. We reserve the right to refuse service where legal restrictions apply.

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Dispute Resolution

Disputes shall be resolved through:

1. Negotiation (within 30 days)

2. Mediation (if negotiation fails)

3. Binding arbitration in Ontario, Canada, governed by Ontario law

By agreeing to these Terms, you waive the right to pursue disputes in court.

Assignment

You may not assign these Terms without written consent. Data N Recovery may assign its rights and obligations with notice.

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